Duplicate or mistaken payments
If you paid twice, paid the wrong amount or paid by mistake, we will refund it, provided you tell us within of the payment.
- Email with your payment reference (shown on your confirmation screen and certificate) and what went wrong.
- The refund is paid back to the card or bank account the payment came from.
- If a Section 18A receipt was issued for the refunded payment, that receipt is cancelled and can no longer be used for a tax deduction.
Other refund requests
Payments on this site are donations, not purchases. If you would like a donation back for any other reason, email with your payment reference and the trustees will consider your request.
Contact
Email or phone . See also the terms of donation.
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